Because Mahwash Collective produces apparel on demand, our refund and return policy is built around that model. Please review the following carefully.
Return Eligibility
You may request a return within 14 days of delivery if:
- The item arrived damaged or defective.
- The item received does not match the order (wrong size, design, or product).
- The print quality is materially different from the approved proof.
Non-Returnable Items
The following items are not eligible for return or refund, except in cases of defect or shipping error:
- Custom and personalized apparel made to your specifications.
- Items showing signs of wear, washing, or alteration.
- Final-sale or clearance items, where indicated.
Refund Conditions
Approved refunds are issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error. If a replacement is preferred, we'll produce and ship a new piece at no additional cost.
How to Request a Return
Email support@mahwashcollective.com within 14 days of delivery with your order number, a description of the issue, and photos where applicable. Do not return any items before receiving written instructions from our team.
Processing Time
Once we receive a return or approved refund request, please allow up to 7 business days for review. Refunds typically appear on your original payment method within 5–10 business days after approval, depending on your bank or card issuer.
Contact
Mahwash Collective LLC, 630 Freedom Business Center Drive, King of Prussia, PA 19406. Email: support@mahwashcollective.com. Phone: 571-324-0316.